Standard postage is FREE for all orders! Please allow 1 to 7 business days for your order to arrive after your payment is received and cleared.
We also offer an Express Post option for an additional $15 per order. This will usually reduce the postage time to around 1 to 3 business days. Unfortunately we are unable to guarantee delivery of any item on or before a specific date.
Delivery of products
We will only deliver Products ordered through the Site to a location where delivery services are provided. The Delivery Fee for your order applies within Australia only. We use Australia Post for deliveries but may choose to use a courier service at our discretion.
Standard postage typically refers to large letters (no tracking number) or Parcel Post satchels (with tracking number). Express Post generally refers to satchels with a tracking number.
Damaged or faulty Products and returns
If a Product is damaged or faulty on delivery, then you should refuse to take receipt of that Product and notify us. If a Product is damaged or faulty or not as described at the time of sale, you should notify us within 14 days of delivery. If so, you may return the product to us. We do not accept returns where goods are as described at the time of sale and not faulty or damaged on delivery. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund. We will not refund the Delivery Fee where the Products have been delivered to you.
For health reasons, we cannot accept returns of pantyhose or underwear if the packaging has been opened, tags have been removed, or the items have obviously been worn.